Our Approach
We want you to be pleased with your Heikaya purchase. If you need to request an exchange or return, contact us with your order details and the reason for the request.
Item Condition
Items submitted for exchange or return should be unused, complete, and in their original packaging unless the item arrived damaged or incorrect.
Non-Returnable Items
Personalized items, used products, and certain gift-wrapping or special-order services may not be eligible for return. Any exception will be communicated before purchase where applicable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us as soon as possible with photographs and your order information so we can review the case.
Refunds and Exchanges
Approved refunds or exchanges are processed after the returned item has been received and inspected. Any delivery or handling conditions will be explained when your request is reviewed.
